About the Experience
What can I expect from this experience?
Co-written by Tom Hanks, The Moonwalkers invites audiences of all ages to experience the wonder, courage, and emotion of the conquest of the Moon. Through spectacular projections, breathtaking orchestral music, and never-before-seen NASA footage, you will relive the Apollo missions and discover the future of space exploration with Artemis. Through personal anecdotes, interviews with astronauts, and historic moments, this extraordinary journey pays tribute to the spirit of discovery and humanity's ability to push the boundaries of the impossible.
Where is the Atelier des Lumières?
The exhibition is located at the Atelier des Lumières, 38 rue Saint Maur, Paris 75011.
How long does the experience last?
The visit lasts an average of 50 minutes.
Is there parking nearby?
We encourage you to take public transportation to the Atelier des Lumières. However, if this is not possible, you can park on the outskirts of Square Gardette or the Père-Lachaise cemetery.
About Tickets
Where can I buy tickets?
You can buy tickets from the Fever app or on the Fever website. A ticket office is also available on site. However, we recommend that you book your tickets in advance to secure a time slot.
Please note that you will benefit from a preferential rate when buying online: $1 off the on-site price.
What payment methods can I use to purchase my tickets online?
You can pay for your order by credit card, Apple Pay, PayPal, or Google Pay.
The date I want is sold out. Can I purchase tickets at the venue?
Tickets must be purchased online in advance. You can purchase tickets at the venue subject to availability.
How do I know if my order has been successful?
Once payment has been made, you will receive a purchase confirmation email. If you have not received an email, please contact us at salut@feverup.com.
Do I need to print my ticket?
No, you can show your ticket on your smartphone.
I can't find my ticket. What should I do?
You can find your ticket in the Fever app, in the "Tickets" section. If you haven't installed the app yet, you can find it in the confirmation email. If you still can't find your ticket, please contact us at this address: salut@feverup.com
Are refunds allowed? What is the exchange policy?
Tickets are non-returnable and non-refundable. However, you can exchange the date/time slot of your ticket from your Fever account. Exchanges are only possible once, up to 24 hours before your visit.
Can I pay for my tickets with vacation vouchers/culture vouchers?
Yes, you can pay for your tickets on site with paper vacation vouchers. Culture vouchers are not accepted.
I have tickets purchased through my employee benefits program or invitations. Do I need to reserve my ticket?
It is not necessary to reserve a time slot online in advance. You can arrive on the date of your choice with your tickets or invitations.
Ticket Types
Do you offer passes for journalists?
Press card holders are entitled to free admission on presentation of their current press card. Press contact: Caroline Vaisson / caroline.vaisson@finnpartners.com
I have an ICOM card. Can I visit the Atelier des Lumières?
No, we do not accept ICOM cards.
Who is eligible for the family rate?
The family rate is available for 2 adults + 2 children (aged 3 to 25).
My child is under 3 years old. Do I need to reserve a place for them?
No, they can enter for free at the venue.
Event Accessibility
I won't be able to make my reserved time slot. Can I come to the one before or after?
You can arrive 15 minutes before or after your reserved time slot. If you arrive at a time slot other than the one indicated on your tickets, you will be refused entry.
Is there an age requirement?
There is no minimum age requirement to participate in the experience. Children under 3 years old can enter for free.
Are pets allowed?
Unfortunately, pets are not allowed.
Is the venue accessible to people with reduced mobility?
The Atelier des Lumières is fully accessible to people with reduced mobility. A lift provides access to the mezzanine. Holders of a disability card and their accompanying person benefit from a reduced rate on presentation of proof.
Can I bring a suitcase to the Atelier des Lumières?
The Atelier des Lumières has a cloakroom for bags and suitcases. Suitcases wrapped in cellophane are not permitted.
Can I bring a stroller?
Strollers are not allowed for safety reasons. We recommend that you bring a baby carrier. A storage area is available for strollers at the entrance.
Are there accessible toilets?
Yes.
Can I take photos and videos of the exhibition?
Yes.
Is there a shop?
Yes, there is a shop where you can buy souvenirs.